Today I called back in and after being transferred to voicemail twice I reached Kip again. He said he closed the account as they were not competitive. I then asked about a refund from the current month's premium and I asked why my married status was not already updated on the account considering I notified them at that time I was married and again when my wife's 1998 Mercury Grand Marquis was added to the account in 2014. A car which is registered in her name, not mine. A car I specified as my wife's car for my wife being added to my policy. He said they must have made a mistake but they would not be able to offer any compensation as I should have seen it on my policy documents and brought it up sooner. He assured me that if I read my policy documents I would see that this was something he couldn't do anything about. He then said he would speak with a service person about when my refund would process for the current month and proceeded to transfer me to voicemail. I called back and he said he would have the refund sent out today. I once again reiterated that I was very upset about the fact that his company would not take responsibility for their mistake because I didn't catch their mistake quickly enough. Kip hung up on me.
The first question he asked was "it looks like you are single on the policy, is that still the case?". I am coming up on my 6th anniversary on September 16th so I was a bit shocked by this. He informed me that this would lead to significant savings on my policy. He said he would confirm whether they could be competitive with the other quote I received and call me back or close my account and let me know if they could not compete.
Although my local office did not fight to cover my roof damage, someone in the main office heard my plight, and asked for a review of my prior rejection. The man who looked at the pictures of my roof a second time said that I definitely deserved a reimbursement to cover excessive damage! I soon received a compensatory $6,000+. I am grateful to the head office for being on the ball, recognizing my dismay, and re-examining my case!
I decided to shop around for the same insurance elsewhere after three weeks of frustration to find that my policy which cost me $124 a month would cost me $69 a month elsewhere. I called and spoke with Kip at the Peoria Office of Laura Feld and was informed that he would be willing to look over my account and see if any savings were possible. He first wanted to confirm my information.
Laure, and her great staff, are wonderful at customer service. It did not matter what type of question or insurance need I ever had, they were quick, courteous and efficient at resolving or answering my questions. She's been my agent for about 7 years and I would highly recommend her to anyone!
For a company to gouge me that badly on price in the first place is unacceptable. For them to twice hold me responsible for their mistakes and expect me to go out of my way to correct their errors only to tell me that they can't be corrected because I didn't catch them overcharging me quickly enough is absurd. Please be cautious even of large established companies as they will mistreat you regardless of loyalty. My family has been using Allstate for several decades and I have been using them for about 8 years without interruption. That obviously meant nothing in my situation.
Lauren and her staff showed me they are one of the top agencies in the Springfield area from the moment I called. They are knowledgeable about their products and take the time to figure out what your needs are. Her staff stayed on top of things if paperwork was needed. It's been a pleasant experience working with them.
I just finished the process of closing my Allstate Auto Insurance policy. This was for a number of reasons. First that I just spent the last three weeks working out a mistake that they had made on a claim from 6 years ago that had issued a payment to me that was not valid and which I never received a check for in the first place. On speaking with them on 4 occasions and going through three different claim representatives they finally sorted things out that the payment was wrongfully issued and they had made a mistake in the processing. They then proceeded to send me the invalid check anyways. On checking again, they said that it had been sent in error and cancelled. I was a bit frustrated by this but it was only the beginning.
Been dealing with this agency for years now and have been very satisfied with the service. Had storm damage to my home a few years back and was very happy with how quickly everything was taken care of. Very thorough agent that gets the job done!
Allstate Insurance Agent Laure Feld is a US Insurance Agency based in Peoria, Illinois. Allstate Insurance Agent Laure Feld is located at 4530 N Brandywine Dr, Peoria, IL 61614, USA.
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