We purchased both my ring and my husband rings through them. They were very prompt with delivering both, and when soldering my ring and band together. Overall, very satisfied with their service.
My fiancé and I have been to this location about 3 times recently looking at necklaces and wedding rings. Each time we wait and wait and no service, not even someone saying hello or they will be with us shortly (maybe because we look young but we are frequent jewelry buyers- at least 4 pieces in the past 2 years). Well we were in there yesterday looking at wedding bands with no acknowledgment by staff for quite some time so we went across the hall and made our purchase there. Wouldn't even consider going to Kay in the future, Zales and Rogers and Hollands are far superior, at least we receive good service. Even piercing pagoda is better, we have recently made a purchase there too.
I went to Kay's to buy a new gold necklace chain to replace three hopelessly knotted chains. The young clerk, Tiffany, proceeded to undo the knots. One took about fifteen minutes and considerable effort and skill. She declined my repeated offers to pay for the service. The store lost a sale but gained an appreciative customer who will be sure to shop at Kay's in the future. Thank you, Tiffany!
My boyfriend and I have started the process of customizing our engagement/wedding rings here after the Bloomington location failed us miserably. Ryan and Nate have exceeded our expectations and done an amazing job so far! I wouldn't recommend working with anyone else!
Very good service. Have bought many items from them and keep coming back.
Kay Jewelers is a US Jewelry Store based in Peoria, Illinois. Kay Jewelers is located at 2200 W. War Memorial Dr., Space EL-20, Peoria, IL 61613, USA.
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