6 years ago I went to buy a TV. As a Bradley student, I was low on cash overall, but finally saved enough to get the TV I wanted. The salesman kept pressuring me into getting a warranty. I kept saying no. Then he said if the warranty was not used, I would get the full cost of the warranty back on a gift card. Therefore, thinking I had nothing to lose, I got the warranty.
They also sold my buddy a $80 HDMI cable. These people are shady. I've told countless patients my old Best Buy horror stories and to stay away!
Clean best buy. Nice employees. Online order pickup was on point unlike stores in the chicago burbs
After the warranty was over, I found out that I get points (not cash value) based on the cost of the warranty. The total value of points came out to $5, way less than what I was charged for the warranty.
I went in for 15 minutes to shop around for a gift. In those 15 minutes I was approached 5 times by staff wanting to know if I needed help finding something. It felt more like a used car lot than an electronics store. I'll do my shopping on Amazon.
Customer service wasn't great. I was charged twice, then even with proof had to argue to get refunded for one of the transactions. Didn't even get a genuine apology. After the last 2 visits we had, we'll probably take our business to a different best buy from now on.
Brian was helping us with phone info. He was most pleasant and was extremely helpful. Best Buy should be extremely thankful people like Brian care enough about their business to project the best possible attitude in helping his customers. Although we were not purchasing this evening he exemplified customer service the likes of which is not found on Amazon or others. We will continue to do business with Best Buy for this reason!
Best Buy is a US Electronics Store based in Peoria, Illinois. Best Buy is located at 5001 N Big Hollow Rd, Peoria, IL 61615, USA.
Please contact with Best Buy using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Best Buy opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in Peoria