My son had his grandfather take him and his bike out to Illinois Cycle & Fitness to have a broken left shifter mechanism fixed. When I returned home from work I asked if it was fixed and he said yes and they only charged him $24.00. I went down to look at the bike and found nothing had been done. I called out to talk with their service department to find out what had been done.
I had a wheel with multiple broken spokes. They had a used wheel and tire that was an exact match. I was back out the door with the wheel installed in a few minutes.
Update: I added a couple of stars because John reached out to me and seemed genuinely regretful about my experience. He wanted to do what he could to make it right. I'm giving him the benefit of the doubt that, now that he is focusing on bicycles, things will be better for future customers. However, I'm leaving my original review just so people know the whole story.
I brought my Roubaix in to the shop a few times over the last few weeks - once to have the headset adjusted and once to have a crash inspection done. The mechanics are top notch and got everything fixed up in a timely manner. I would go back without hesitation.
Very Helpful
What kind of store knowingly sends a 14 year old child out with a device that was not functioning properly and could cause him harm?
Great knowledge sales help. Great store!
I purchased a scooter from here a few years back. It was not cheap. One of the selling points was that the owner, John, claimed they would perform all the service in house (no one in Peoria will service bikes from this Italian manufacturer). I took it in for a simple oil change and they used the wrong seal and created a leak, which I finally had to fix myself. Then, John decided he wasn't selling scooters anymore, and told me I would have to find another place to get mine serviced, which again, no one in Peoria would do that. So after dropping a substantial amount of money on this thing, I ended up having to sell it and take a huge loss. Furthermore, John messed up the paperwork on the sale and had the title sent to me, even though I made it very clear that I was financing. I had to pay 100 bucks to get the title fixed and the he refused to reimburse me. There was nothing positive about my experience with this place. Go to Bushwacker or Little Ade's. My wife bikes and we always get great service at those places.
I talked to the service tech and he told me that my son had him fix the right shifter mechanism. He then told me that the right one was also not working and really nothing else on the bike was working, like the brakes and that it was poorly assembled. I asked him if he had mentioned any of the other problems and he said no but I could bring the bike back out and he would fix the other issues. At this point I was a little upset and asked him if he wanted me to drive from East Peoria all the way back to the far side of Peoria. He then hung up on me.
Illinois Cycle Fitness is a US Store based in Peoria, Illinois. Illinois Cycle Fitness is located at 9016 N Allen Rd, Peoria, IL 61615, USA.
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